• Permanent
  • Tilbury

Established in 1984, Uniserve are the largest British privately owned international freight and logistics company in the UK. Working with an unrivalled network of professional partners across the world. We are experts in all major Global trade markets and specialists in Europe, China, South East Asia, and the Indian Subcontinent.

We are currently seeking a Sales Administrator to manage a portfolio of established clients ensuring customer satisfaction and retention. This position is based at our Tilbury site, reporting into the Global Client Development Manager.

Responsibilities

  • Achieving agreed service targets through a client contact strategy
  • Providing effective customer support, advice and service, including pricing, problem solving and up-selling
  • Ensuring all client quotations are followed through to completion and reporting a win or loss on the appropriate system (Sugar)
  • Providing business and administrative support to the appropriate Client Development Managers (CDM)
  • Updating and maintaining client records held on Uniserve’s systems for designated client portfolios
  • Providing clerical support to the commercial team when required
  • Assisting where required on promotional and corporate activities
  • Achieving the minimum weekly client contact targets via telephone
  • Providing follow up calls and ensuring that all information is captured in the Global Client Relationship Management (CRM) system

Essential Skills and Experience

  • Minimum one years’ experience within a logistics/forwarding environment
  • Driven and self-motivated
  • Proactive problem-solving capability
  • Flexibility and adaptability
  • Able to work to deadlines and meet targets
  • Excellent communication skills
  • Team Player

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