• Permanent
  • Tilbury

Established in 1984, Uniserve are the largest British privately owned international Freight and Logistics Company in the UK, working with an unrivalled network of professional partners across the world. We are experts in all major Global trade markets and specialists in Europe, China, South East Asia, and the Indian Subcontinent and have supply chain products and services that are unique to our sector and attractive to our clients.

We are currently seeking an Import Operator to provide high level customer service to our clients. This role will be based at our Tilbury offices.


  • Chasing customs clearance document from customers prior to vessel arrival
  • Answering email queries in a timely manner
  • Collecting all the correct documentation prior to release/delivery of cargo
  • Arranging haulage with shipping lines/haulers
  • Ensuring shipments are rated and invoiced correctly
  • Negotiating and agreeing haulage prices with suppliers
  • Completing customer and supplier spreadsheets
  • Securing payment cleared funds for duty/vat invoices prior to release/delivery of cargo
  • Processing supplier invoices
  • Resolving any customers queries or complaints
  • Filing and archiving job files once they are complete

Essential Skills and Experience

  • Previous experience in general Imports (at least 2 years)
  • IT Literate – Excel and Word are essential
  • Excellent attention to detail
  • Driven and self-motivated
  • Proactive problem-solving capability
  • Flexibility and adaptability
  • Able to work to deadlines and meet targets
  • Excellent communication skills
  • Team Player

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